In March when COVID-19 struck, there was little warning of what was to come. I like many others was not prepared for lockdown, the change in working practices and the shift to remote operations.
The impact on our business has been profound. Before the pandemic, a typical day might see me host a personal development day for up to 10 people and a series of one-to-one coaching sessions for industry CEO’s and leaders. These face-to-face interactions enabled me to capture the mood of the room, read body language and glance into the whites of a person’s eyes.
Almost overnight, this business model I deemed so essential to forging relationships – disappeared. People could no longer travel to our office to continue their development. Moreover, business priorities changed. Owners and directors quite rightly switched their attention to survival, damage limitation and strategies to protect the livelihoods, health, and wellbeing of their workforce.
If ever there were a wake-up call, this was it! A realisation that you need to be agile and adapt to changing requirements. What followed was a period of reflection and a resolve to bounce back stronger.
Following numerous conversations with customers and partners in our key sectors we streamlined our portfolio, went digital and invested in advancements. I guess what I am trying to say is – ‘we are back’. In truth we never really went away.
We are now more in tune with the market and the needs of modern-day businesses and its leaders.
The move online with our remote leaders’ programme and one-to-one leadership coaching coincides with an exciting development in the rapidly expanding and critical area of data. A new-to-market online Survey Centre, captures the latest insight for businesses to better understand workforce needs and make more informed decisions to drive performance.
Yes, the last six months have been challenging, but we have never lost sight of our purpose – to develop people and leaders.