This policy applies to information we collect about:
(a) visitors to our website when requesting further information via the ‘Book on Course’ or ‘Contact Us’ form: and
(b) people who do business with us or register for our service.
The information we collect about you
When you visit our website as above or decide to do business with us or register for our service we collect the following personal information from you:
(b) postal address, email address and telephone number
(c) company name, company size, industry type,
(d) job title, job level, team size
(e) where relevant to the training, your date of birth and educational and career history
Sensitive Personal Data
In addition to the basic data described above, it may also benefit you to notify us when enrolling as a student of any health condition or disability you have, so that we are aware of these conditions and how they affect you. This will allow us to take any reasonable steps to accommodate specific needs or requirements you have when providing our services to you. This type of information is known under the law as ‘special category information’ (you may also know this as ‘sensitive personal data’) and we require your explicit consent to process this information.
This kind of information will only be collected from you and used by The 21st Century Leadership Company to assist you, it will not be shared with any third parties and will only be kept as long as it is required for this purpose, or until such time as you notify us you no longer consent to it being held or processed by us.
How we collect data about you and your use of this website
You are in control of what information we collect about you.
We may ask for information about you when you register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.
We use your data to improve the service we offer you and to try and ensure that you get the best from our website.
We will use the information you enter on the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you click on a ‘submit my details’ button on the website, your contact details will be used to send you servicing information related to your selection or ultimate objective. Very occasionally, we may also invite you to participate in a customer survey to improve our service to you.
Website customisation and targeting of adverts
We use the data you give us about yourself to build up a picture of your interests – we then try to ensure that when you visit the site, you don’t miss the offers and information relevant to you.
We and our reputable third party companies will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our Internet banner advertisements on our website and on other websites and tracking use of our Internet banner advertisements and other links from our marketing partners’ websites to our website.
We may also combine this web usage data with other information we have collected about you, we store this information so that we have a better and more specific understanding of the way customers are using our site and their preferences and interests. We may use it to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you, and your recent activity on our site.
Direct marketing and how you can change your preference
We offer you the opportunity to receive information from our company. We may use your history to communicate information we think may interest you. To improve our picture of your interests we may link the data you give us about yourself with any data we have gathered (via cookies) about your use of the site.
We try to ensure that customers do not receive duplicate communications even if we have more than one marketing consent from the same customer.
Your details may be shared within The 21st Century Leadership Company. You will not receive direct marketing from companies outside The 21st Century Leadership Company as a result of giving your details to us. If, in exceptional circumstances, we ever wanted to allow a third party to send you direct marketing, we would seek your consent before sharing your data with that third party.
We will send direct marketing by your chosen method of communication as set out on the home page of our website.
If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe. In any event, if you wish for us to stop sending direct marketing to you, you can contact us:
Telephone: +44 (0)1925 730 209
If you consented to receive marketing communications when you used the site for any reason, you can tell us that you do not wish to receive any more by writing, with your full name, address and other contact details (to enable us to find your records), to:
The 21st Century Leadership Company
How do we keep your data secure?
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.
The following security procedures, and technical and organisational measures to safeguard your personal information have been put in place:
In cases where personal data is being processed by third parties, a rigorous adequacy process is being performed to ensure that your data is always secured.
Web applications of The 21st Century Leadership Company are operated in ISO 27001 certified secure data centers in the UK.
Firewalls, intrusion detection and prevention, anti-virus and anti-malware and backup and disaster recovery is in place to prevent data loss or deletion.
24/7 security guard, closed circuit television and Paxton door access control to authorized personnel secures office and data center.
Applications operated by The 21st Century Leadership Company are engineered and secured by industry standards to minimize security vulnerabilities and updates on a regular basis.
Intrusion detection and prevention secures the network traffic to the servers and applications.
Anti-malware and anti-virus software is deployed to all of our servers and regularly scan and update with the latest anti-malware and virus signatures.
Employees undergo background screening and selection processes ensuring that only employees with highest security clearance are allowed physical access to network infrastructure. Employee access is logged and secured through personal access control cards.
Access to infrastructure, elevated privileges and network are granted on an as-needed basis.
Infrastructure and web applications operated by The 21st Century Leadership Company Learning Limited is backed up on a regular basis and business continuity and disaster recovery is tested on a regular basis.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How long your personal data will be kept
We will hold your personal information for the periods outlined below.
Where a request for information is made for one of our product or services your data will be held for the duration that your enquiry is open.
Where a purchase has been made and training is provided, your data will be held for a period of 7 years in line with our regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of studies or for audit purposes.
Where you have supplied your consent to receive future communications about our products that maybe relevant to your enquiry or the sector of training being undertaken, we will hold your information for an indefinite period of time. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.
Disclosure of your data
We routinely share your personal information with third parties listed below. This data sharing enables the performance of any contract we enter into with you. Some of those third-party recipients may be based outside the European Economic Area, for further information including on how we safeguard your personal data when this occurs, see ‘Overseas transfers’.
Our trusted third parties:
|Company Name||Address||Reason for data sharing|
|Marine House, 24 Marine Drive West
Barton on Sea
HANTS BH25 7QJ
The Old School, 60 Queen Street, Stamford, Lincs. PE9 1QS
|To carry out Employee Engagement and Student Experience Survey
To carry out SDI aspect of Personal Development Workshop
Where we outsource any of our business functions under which we collect or store your data, we will endeavour to ensure that any such service provider adheres to their obligations of security with regards to your data as undertaken by us.
We will share personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms & Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies or organisations for the purposes of fraud protection and credit risk.
Additionally, we may ask your permission to share your data for the purposes of our courses in order that you can conduct the group work as part of the course structure. We will contact you for your specific consent if this is applicable to you.
We will not share your personal information with any other third party.
The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information, you consent to these transfers for the purposes specified above.
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
Mailchimp of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA; for the purposes of Marketing and Email Campaigns
Mailchimp has provided the following safeguards to ensure the safety of your personal data, and it shall be processed to at least the same standards as set out by the General Data Protection Regulations: Mailchimp participates in The Privacy Shield framework, which is accepted by the European Commission as evidence that an adequate level of protection exists for the personal data in the country, territory, or organisation where it is being transferred, in this case, the United States.
You can obtain a copy of the safeguards and any other of Mailchimp’s data protection documentation by visiting https://mailchimp.com, or applying via post to Mailchimp, The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA.
If you would like further information, please contact us. We will not otherwise transfer your personal data outside of the EEA or to any organisation or subordinate bodies governed by public international law or which is set up under any agreement between two or more countries.
How may you amend the data submitted by you?
If your details change, please resubmit them on the site and our records will reflect your new details.
If you consented to receive marketing communications when you visited our website you can change your personal details at any time by writing, with your full name, address and other contact details (to enable us to find your records) to:
The 21st Century Leadership Company
Your rights in relation to your personal information
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use personal information
require us to correct any mistakes in your information which we hold,
require the erasure of personal information concerning you in certain situations,
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
email, call or write to us;
let us have enough information to identify you (e.g. Name and telephone number);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know the information to which your request relates, including any account or reference numbers, if you have them.
If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 1 working day for this to take place.
If you require any further guidance on your rights and the information we hold about you, please contact us.
Requesting a copy of your personal information
Under the General Data Protection Regulations (GDPR), you may request a copy of any personal data about you held by us and we have up to 40 calendar days to respond.
The request must be in writing and must contain the following:
Your name and postal address
A telephone number where you can be reached
You must also provide:
A photocopy of your passport or driving licence
Your signature and the date of the request
Signed authority from the individual whose data is required if you are applying on their behalf
If you wish to request a copy of any personal data about you and held by us, please send your request to:
The 21st Century Leadership Company
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1111.
Changes to this privacy notice
We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.
The content of this Website (“Content”) belongs to The 21st Century Leadership Company. You are entitled to copy the Content for your own personal use but may not republish, store or reproduce any Content in any manner including, without limitation, electronic reproduction by “uploading” or “downloading”, without the prior written consent of The 21st Century Leadership Company. Any unauthorised republishing, storage or reproduction may be in breach The 21st Century Leadership Company statutory or common law rights, which could result in legal action being taken against you.
Although The 21st Century Leadership Company uses “cookies” when you visit the Website this is only to assist you in your research of course products and services. Any “cookie” created will expire within a short-prescribed period of time. For more information, please review our Cookies Policy.
Limitation of Liability and Disclaimer
The content on this Website is for your general information only.
Any hypertext link to any other Website is for information purposes only and such links do not constitute an endorsement by The 21st Century Leadership Company of any products and services advertised on such websites. The use of any link is entirely at your own risk and The 21st Century Leadership Company accepts no responsibility for the material on or the use of such websites. The 21st Century Leadership Company has not attempted to verify the truth or accuracy of any material displayed on such websites.
All implied warranties are excluded in relation to your use and/or access of this Website to the maximum extent that the law allows.
The 21st Century Leadership Company does not guarantee or warrant that the Website is free from infection by viruses or anything else that may have contaminating or destructive properties. The 21st Century Leadership Company excludes any liability for any errors in or omissions from the Content.
Changes to these Terms and Conditions
The 21st Century Leadership Company reserves the right at its absolute discretion to make changes to any part of this Website including the Content any time without notice. If you require any further information on anything raised above then please contact us at the address provided.
The 21st Century Leadership Company, trading as CPW Executive Services Ltd. Registered in England with number 06458992. Registered office address: The 21st Century Leadership Company, The Barns, Stretton Road, Stretton, Warrington, Cheshire, WA4 4NP. VAT Registration number: GB945079890; email: firstname.lastname@example.org
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or whether you are logged into a site to protect your privacy.
What to do if you do not want cookies to be set:
Some people find the idea of a website storing any information on their computer or mobile device intrusive, particularly when this information is stored and used by a third party without their knowledge. Although The 21st Century Leadership Company cookies are quite harmless, you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some cookies, all cookies, or even cookies that have already been set; but you need to be aware that you might lose some functions of the website.
Web browser cookies
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
The 21st Century Leadership Company website does work without cookies, but you will lose some features and functionality if you choose to disable cookies. For example, you won’t be able to see the homepage banner, which often showcases customer promotions and discounts.
Adobe Flash Player Cookies
The Adobe Flash Player, used to provide services such as MyWeb Presenters, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website.
Please be aware that restricting the use of Flash Cookies may affect the features available to you.
Strictly necessary cookies
Some cookies are strictly necessary in order to enable you to move around the website and use its features. Without these cookies, we will not be able to determine the number of unique users of the site or provide certain features.
This version was updated on 18th April 2018